Beyond Borders and Battle Lines - Inside the Art of Effective Diplomacy

From the course: Advanced Certificate in Effective Diplomacy and Conflict Resolution Skills

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The Effective Diplomacy and Conflict Resolution Skills Customer Journey

Master conflict resolution skills with effective diplomacy techniques to de-escalate tensions, resolve issues and build strong customer relationships.

**The Effective Diplomacy and Conflict Resolution Skills Customer Journey: Navigating Challenging Situations with Ease** As customer-facing professionals, we've all been there – dealing with an irate customer, navigating a complex issue, or mediating a conflict between team members. In such situati...